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Grievance Handling Forum

December 08, 2023 at 9:00am - December 09, 2023 at 5:00pm



Ottawa Marriott Hotel
Friday, December 8 and Saturday, December 9, 2023 
9:00 AM – 5:00 PM (Eastern) 

The theme of this year’s forum is Building Association Capacity. Through plenary sessions and group work, forum attendees will share experiences and develop new skills that will leave them better equipped to deal with handling grievances in-house, identifying policy grievances, juggling with competing member claims, managing grievances in a trauma-informed manner, and learning to use freedom of information laws to support grievance cases. The forum is intended for association grievance officers and leadership.

The agenda is available here.


Registration is now open! Please complete the online registration form by clicking on the registration button below.



CAUT will cover the cost of travel for one participant per association. Additional in-person participants can attend at their own cost but only subject to space availability.  CAUT’s policy is to use unionized air carriers unless there is no other option available. Members travelling within 300 kilometers of Ottawa are encouraged to use available rail, bus, public transportation, or carpooling options. Air travel should be booked early to take advantage of the lowest fares and no later than November 25, 2023.

Reservations must be made directly with CAUT̓s travel agency, Corporate Traveller, by email ( or by phone (1-613-236-2444). Corporate Traveller will require the booking code 23501 to make travel reservations and to bill CAUT directly.

Hotel Accommodation

Participants are required to make their own hotel reservations directly with the Ottawa Marriott Hotel. Reservations should be made no later than November 17, 2023

Please contact Marcel Roy at to assist in reserving a room. Hotel reservations can be made online or by contacting the Ottawa Marriott Hotel (1-888-236-2427) and mentioning the "Grievance Handling Forum" to obtain the negotiated rate of $199.00/night (Traditional guest room).

CAUT Meeting Policies

CAUT Anti-harassment and Non-Discrimination Statement

A Scent-free Work Environment

Reimbursement of Participants’ Expenses for CAUT Workshops

Payment policy for care of dependants

Executive Services Support

Questions regarding the Forum registration and travel should be directed to Marcel Roy, CAUT Meeting and Event Planner, by e-mail at or by phone at 613-726-5167.