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Grievance Handling

Representing your members when they file a grievance against the administration is a key function of your association. In this course, participants will:

  • Situate the right to grieve in a historical context.
  • Distinguish a grievance from a complaint.
  • Identify different types of grievances.
  • Explore the legislative and contractual framework underlying the grievance arbitration process.
  • Define the components of the grievance officer's job.
  • Write a basic grievance and
  • Strategize on how to effectively negotiate a grievance settlement.

Together with colleagues from across Canada, participants will complete:

  • One online module
  • One 3-hour webinar;

2024-2025 dates coming soon.