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Grievance Handling

Representing your members when they file a grievance against the administration is a key function of your association. In this course, participants will:

  • Situate the right to grieve in a historical context.
  • Distinguish a grievance from a complaint.
  • Identify different types of grievances.
  • Explore the legislative and contractual framework underlying the grievance arbitration process.
  • Define the components of the grievance officer's job.
  • Write a basic grievance and
  • Strategize on how to effectively negotiate a grievance settlement.

Together with colleagues from across Canada, participants will complete:

  • One online module
  • One 3-hour webinar;

Next Grievance Handling Course:

  • Thursday, September 28, 2023, 1 p.m. – 4 p.m. (EST) To register, please complete the online registration form by September 21, 2023. 
  • Friday, February 16, 2024, 1p.m. – 4 p.m. (EST) To register, please complete the online registration form by February 5, 2024.