A grievance is a formal allegation that there has been a violation of the legal terms and conditions of employment in a workplace. This course focuses on the vital role your association plays representing your members in grievance procedures against your employer.
Course outline
As a participant in this course, you will:
- Situate the right to grieve in a historical context
- Distinguish between grievances and complaints
- Identify the different types of grievances
- Explore the legislative and contractual framework that governs the grievance arbitration process
- Define the components of the grievance officer’s role
- Learn to draft a basic grievance
- Negotiate a grievance settlement
Details – Fall 2026
The course includes online learning modules and one three-hour webinar.
| Date | Time | Event Type |
|---|---|---|
| October 5 – 8 | Self-guided | Online Modules |
| Thursday, October 8 | 1:00 pm – 4:00 pm EST | Webinar Workshop |
Course learning
The course helps participants understand their association’s responsibility to represent members in grievance procedures. Participants come away with a better understanding of the role of a grievance officer, how to draft basic grievances, and negotiation strategies for grievance settlements.
Registration
To register, please complete the online registration form in the Member Portal section of the CAUT website.
