A grievance is a formal allegation that there has been a violation of the legal terms and conditions of employment in a workplace. This course focuses on the vital role your association plays representing your members in grievance procedures against your employer.
Course outline
As a participant in this course, you will:
- Situate the right to grieve in a historical context
- Distinguish between grievances and complaints
- Identify the different types of grievances
- Explore the legislative and contractual framework that governs the grievance arbitration process
- Define the components of the grievance officer’s role
- Learn to draft a basic grievance
- Negotiate a grievance settlement
Details
The course includes online learning modules and one three-hour webinar. Participants learn alongside colleagues from across Canada.
Course learning
The course helps participants understand their association’s responsibility to represent members in grievance procedures. Participants come away with a better understanding of the role of a grievance officer, how to draft basic grievances, and negotiation strategies for grievance settlements.
Interested in taking this course in future? Let us know about it.
